FAQ

What are the benefits of an insulated garage door?

A garage door opening represents a large opening in your home’s thermal barrier. Aligned with the tax credit incentives to promote a healthier and more energy-efficient environment, an insulated garage door will help to reduce the amount of outside temperature that enters your garage, thus reducing the amount of energy required to cool or heat your home. Insulated doors also reduce noise from the exterior of your home.

How do I adjust the photo eyes?

If the photo eyes are not working properly make sure no objects are in the path of the beam, check for debris on the sensors, and their check alignment. LiftMaster photoeyes will be working properly when both eyes appear green.

I only have one spring broken. Why should I replace both of them?

Standard procedure in the door industry is to replace both springs at the same time. Even though only one has broken, more than likely the second is not far behind. Both springs have had the same wear and tear on the metal.

What should I know about garage door durability?

Garage Door Springs
A "cycle" is one full opening and closing action. Garage door torsion springs are rated by cycle life, with 10,000 cycles as the industry standard minimum. Upgrades are available to around 100,000 cycles. The average spring breaks about every 7 to 12 years with average usage for the recommended product. If a garage door has two or more springs and one breaks, all springs should be replaced to maintain proper balance.

Garage Door Failure
The leading causes of garage door failure and/or replacement include lack of maintenance and being hit by vehicles. A proper maintenance schedule for a garage door includes lubrication of the rollers, bearings, pulleys, and springs once a year; washing painted steel surfaces several times a year; painting or refinishing wood surfaces as necessary; and making proper adjustments to the counter balance system as necessary to maintain door balance. A properly balanced garage door should be able to be stopped mid-travel without drifting down or up when operated manually.

What should I know about garage door safety?

(provided by International Door Association)

DO NOT let children (or adults) play "beat the door." It is dangerous and can result in serious injury or death. Adults should set a good example. Know how to use the emergency release, in case someone is pinned by the door.

DO NOT let children play with or use the transmitters or remote controls. Always place and store them out of the reach of children.

The pushbutton wall control should be out of the reach of children (at least 5 feet from the floor) and away from all moving parts. Mount and use the button where you can clearly see the moving garage door.